Support Options
At Clinic Essentials, we pride ourselves on ingenuity, innovation, and premium quality. As the first company to produce first-class, high-end office management software we are always pushing the limits of what office management can be, by regularly adding new features and taking customer support to a whole new level.
Our trainers are industry experts, knowledgeable about even the most unique, specialized practices. An individually- assigned consultant will evaluate your specific needs, and walk you through live training to answer all of your questions and help you get started right away.
The quality of technical support should be one of the primary considerations when selecting an office management system. Calls to the Clinic Essential's toll free telephone support lines are efficiently routed to the appropriate specialist for expert assistance. Support calls are tracked to monitor the nature of the call and the response time. The Clinic Essentials remote diagnostics capability enables prompt determination and resolution for the client. On-site hardware support is also available in the lower mainland from Tri-Tech Information System's service department.
Clinic support allows us to remotely connect to your computer desktop and access your computer while you watch. Our Clinic support can bypass any firewall, NAT, or router. The product features an ultra small remote download, giving us instant remote control of your system in seconds. Clinic support offers unparalleled remote desktop capabilities.
Please call the helpdesk prior to selecting one of the icons below.
 Click here to connect your PC to our helpdesk. |
 Click here if you run Vista |
 Click here when instructed by the helpdesk. |
Please call us to initiate this process:
Local: 604.637.6415 | Toll Free: 1.888.414.1629
- NOTE: You must call us first!
If you are not able to access the internet, we cannot connect to your system. However, if you call us, we may be able to help you get online and then connect to your computer. If we cannot step you through the reconnection process, and you are in the local area, we can send a technician to your office.
Testimonials
"I always get such great service when I call in. Fast call backs! Very knowledgeable!"
Val C, Chiropractic Office Assistant
read more....
